Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return or exchange.

To be eligible for a return, your Watch or Jewelry must be in the same condition that you received it, unworn or unused, with all tags intact, protective films unremoved, and in its original luxury packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return: To start a return, you can contact us via WhatsApp or Phone Call at +92 370 0976976.

Returns should be sent to our official address: Ihsan Street, 162, Ali Town, Lahore, Pakistan.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately on our mobile number if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be transferred online via Bank Transfer, EasyPaisa, or JazzCash (for Cash on Delivery orders) or reversed to your original payment card within 7 to 10 business days.

Once processed, we will share the transaction receipt/screenshot with you via WhatsApp or SMS.