Shipping policy

Introduction

At VORYSA, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders across Pakistan and internationally.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Coverage

VORYSA delivers to all cities and regions across Pakistan, including major cities, smaller towns, and remote areas.

We also offer international shipping. International delivery charges, customs duties, taxes, and delivery times may vary depending on the destination country.

2. Shipping Charges

• Free Shipping on orders of PKR 10,000 or above.
• Flat shipping fee of PKR 350 on orders below PKR 10,000.
• The same shipping charges apply across Pakistan.
• International shipping charges are calculated separately based on destination.

3. Order Processing

Orders are typically dispatched within 24 hours of confirmation.
Orders received on Sundays or public holidays are processed on the next business day.

4. Delivery Time

Estimated delivery time within Pakistan is 3–5 business days after dispatch.

International delivery times vary depending on destination and customs clearance.

5. Courier Partner

All nationwide deliveries are shipped through Leopards Courier.

6. Cash on Delivery (COD)

Cash on Delivery (COD) is available throughout Pakistan.
International orders may require advance payment depending on the destination.

7. Order Confirmation

After placing your order, you will receive an order confirmation via email.

8. Order Tracking

Once dispatched, your tracking ID and shipment details will be shared via WhatsApp.

9. Shipping Schedule

Orders are dispatched Monday through Saturday.

10. Damaged or Incorrect Deliveries

If your parcel arrives damaged or you receive an incorrect item, contact VORYSA within 24 hours of receiving your order and provide clear photographs of the parcel, shipping label, and product.

11. Failed Deliveries

If delivery cannot be completed because of an incorrect address or unavailable recipient, the courier may attempt redelivery. If the parcel is returned to VORYSA, additional shipping charges may apply for reshipping.

12. Customer Responsibilities

Customers are responsible for providing accurate shipping details, including their address, phone number, and email address.

13. Delivery Delays

Delivery may occasionally be delayed due to weather conditions, public holidays, courier operational issues, government restrictions, natural disasters, or customs clearance for international orders.

14. Contact Us

VORYSA
Website: vorysa.store
Email: vorysa.store@gmail.com
Phone / WhatsApp: +92 370 0976976
Business Hours: Monday–Saturday, 12:00 AM – 12:00 PM